We understand that sometimes returns or exchanges are necessary, and we want to ensure a smooth process for you. Please read the following guidelines regarding returns and refunds for your fashion products, including ethnic wear, kurtis, and sarees.

  1. Return Eligibility:
    • Items must be returned within 48hr from the date of delivery.
    • Products should be unworn, unwashed, and in their original condition with all tags attached.
    • Make a video of opening a parcel.
  2. Initiation and Processing:
    • To initiate a return, please log in to your account and visit the Order History section.
    • Select the specific order and the items you wish to return or exchange.
    • Provide a reason for your return and any additional details requested.
  3. Return Shipping:
    • Customers are responsible for the shipping costs associated with returning the items unless stated otherwise.
    • We recommend using a trackable shipping method to ensure the safe return of your package.
    • Please retain proof of postage until your return has been processed and refunded.
  4. Refund Process:
    • Once your returned items are received and inspected, we will notify you of the status via email.
    • Approved refunds will be processed within 24*7 business days.
    • The refund will be issued to your original payment method or as store credit, depending on your preference and our policy.
    • Delivery charges will be deducted from the amount of Product.
  5. Exchanges:
    • If you would like to exchange an item for a different size, color, or style, please follow the return initiation process mentioned above.
    • Specify your preferred exchange details, and our team will guide you accordingly.
    • The exchange will be contingent on the product’s availability.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer support team immediately.
    • Provide detailed information, video of opening the parcel and supporting photographs to expedite the resolution process.

Please note that our return and refund policies may be subject to change. For the most up-to-date information, kindly refer to our website or contact our customer support team.

Thank you for choosing our BONNY BAZAR . We value your satisfaction and strive to make your shopping experience as pleasant as possible.